This is a revision document for the first year UCL course Web Technologies Users and Management. Topics inside include why research methods, customer surveys, text analytics, customer experience management, customer journey: best practice, usability, accessibility and past exam questions. Furthermore, all topics have further subtopics included inside. This is a 14 page document which users achieved a first class in. The course of this is Information Management for Business BSc at UCL, first year.
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This is a revision document for the first year UCL course Web Technologies Users and Management. Topics inside include why research methods, customer surveys, text analytics, customer experience management, customer journey: best practice, usability, accessibility and past exam questions. Furthermore, all topics have further subtopics included inside. This is a 14 page document which users achieved a first class in. The course of this is Information Management for Business BSc at UCL, first year.